ALTOONA QUESTPLEX PRIVACY POLICY

Effective Date: June 28, 2026

Last Updated: June 28, 2026

Privacy Policy

Welcome to Altoona QuestPlex ("Altoona QuestPlex," "we," "our," or "us"). We respect your privacy and are committed to protecting the personal information of our guests, members, campers, participants, parents, guardians, and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, purchase memberships, reserve birthday parties, enroll in ninja classes or camps, participate in our activities, or otherwise interact with Altoona QuestPlex.

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read and understand this Privacy Policy.

1. Business Information

Altoona QuestPlex

Altoona, Iowa

Email:
contact@altoonaquestplex.com

Website:
www.altoonaquestplex.com

2. Information We Collect

We collect information directly from you, automatically through your use of our website, and from trusted third-party service providers.

A. Information You Provide

Depending on how you interact with Altoona QuestPlex, we may collect:

  • Name

  • Parent or guardian name

  • Child participant names

  • Mailing address

  • Email address

  • Telephone number

  • Emergency contact information

  • Date of birth or participant age

  • Membership information

  • Birthday party reservation information

  • Camp registrations

  • Ninja class registrations

  • Waiver information

  • Payment information

  • Gift card purchases

  • Employment applications

  • Survey responses

  • Customer service communications

B. Payment Information

Payments are processed through secure third-party payment processors, including Squarespace as our point-of-sale system.

Altoona QuestPlex does not store complete payment card numbers on its servers.

Our payment providers may collect:

  • Credit card information

  • Debit card information

  • Billing address

  • Transaction history

  • Fraud prevention information

Payment processors maintain their own privacy policies.

C. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Date and time of visit

  • Referral website

  • Time spent on pages

  • Clickstream data

  • Cookie identifiers

D. Cookies and Similar Technologies

Our website may use:

  • Cookies

  • Session cookies

  • Persistent cookies

  • Analytics cookies

  • Marketing cookies

  • Performance cookies

These technologies help us:

  • Operate our website

  • Improve website performance

  • Remember user preferences

  • Measure marketing effectiveness

  • Analyze visitor behavior

You may disable cookies within your browser settings, although some website functionality may be affected.

3. Children's Privacy

Altoona QuestPlex serves families and children.

Parents or legal guardians provide personal information on behalf of minor participants.

We do not knowingly collect personal information directly from children through our website without appropriate parental involvement.

Parents may request access to, correction of, or deletion of information associated with their child by contacting us.

4. How We Use Your Information

We may use information to:

  • Process reservations

  • Schedule birthday parties

  • Administer memberships

  • Register participants for ninja classes

  • Register participants for camps

  • Verify waivers

  • Provide customer service

  • Process payments

  • Send confirmations

  • Send reminders

  • Respond to inquiries

  • Improve customer experience

  • Improve our facility

  • Maintain participant safety

  • Contact emergency contacts when necessary

  • Detect fraud

  • Prevent misuse

  • Comply with legal obligations

5. Marketing Communications

With your permission or where permitted by law, Altoona QuestPlex may send:

  • Newsletters

  • Promotions

  • Discounts

  • New program announcements

  • Camp registration notices

  • Birthday offers

  • Membership updates

  • Event invitations

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

Operational communications, such as reservation confirmations, billing notices, or safety updates, are not considered promotional communications.

6. Photographs and Video

Altoona QuestPlex may photograph or record activities occurring within the facility.

Images or videos may be used for:

  • Marketing

  • Social media

  • Website content

  • Promotional materials

  • Community outreach

  • Educational purposes

Where required by law or our internal policies, separate consent will be requested.

Parents may contact Altoona QuestPlex regarding questions about marketing photographs involving their child.

7. Information Sharing

Altoona QuestPlex does not sell your personal information.

We may share information with trusted service providers that assist us in operating our business, including:

  • Payment processors (including Squarespace)

  • Reservation software providers

  • Membership management platforms

  • Email communication providers

  • Website hosting providers (including Squarespace)

  • Marketing service providers

  • Technology vendors

  • Legal or accounting professionals

  • Insurance providers when necessary

  • Government agencies when required by law

These providers receive only the information reasonably necessary to perform their services.

8. Legal Compliance

We may disclose information when we believe disclosure is necessary to:

  • Comply with applicable law

  • Respond to subpoenas

  • Protect participant safety

  • Protect our legal rights

  • Prevent fraud

  • Investigate misuse

  • Enforce our agreements

9. Data Security

Altoona QuestPlex maintains administrative, technical, and physical safeguards designed to protect personal information.

These measures may include:

  • Encrypted connections

  • Password-protected systems

  • Limited employee access

  • Secure payment processing

  • Access controls

  • Regular software updates

No internet transmission or electronic storage method is completely secure. Accordingly, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

  • Meet insurance requirements

Information may be retained longer where required by applicable law.

11. Your Privacy Rights

Subject to applicable law, you may request to:

  • Access your personal information

  • Correct inaccurate information

  • Update your information

  • Delete certain information

  • Withdraw marketing consent

  • Request information about our privacy practices

Requests may be submitted using the contact information below.

We may verify your identity before responding.

12. Third-Party Websites

Our website may contain links to third-party websites, including:

  • Social media platforms

  • Reservation systems

  • Payment providers

  • Community organizations

Altoona QuestPlex is not responsible for the privacy practices of third-party websites.

Users should review those websites' privacy policies independently.

13. Security Cameras

For the safety of our guests, employees, and facility, Altoona QuestPlex may utilize video surveillance in public areas.

Security recordings may be used for:

  • Safety

  • Loss prevention

  • Incident investigations

  • Insurance claims

  • Law enforcement requests

Cameras are not intended for areas where privacy is expected.

14. SMS Communications

If you provide your mobile number, Altoona QuestPlex may send text messages regarding:

  • Reservation reminders

  • Camp updates

  • Membership notices

  • Emergency closures

  • Schedule changes

Message and data rates may apply.

You may opt out of promotional text messages by following the instructions provided in the message.

15. Business Transfers

If Altoona QuestPlex is sold, merged, reorganized, or substantially transfers its assets, customer information may be transferred as part of that transaction, subject to applicable law.

16. Changes to this Privacy Policy

Altoona QuestPlex may update this Privacy Policy from time to time.

Changes become effective upon posting to this page unless otherwise required by law.

The "Last Updated" date will reflect the most recent revision.

17. Contact Us

Questions regarding this Privacy Policy may be directed to:

Altoona QuestPlex

Attn: Privacy Officer

Altoona, Iowa

Email:
contact@altoonaquestplex.com

Website:
www.altoonaquestplex.com

18. Iowa Governing Law

This Privacy Policy shall be governed by the laws of the State of Iowa, without regard to conflict of law principles.

© 2026 Altoona QuestPlex. All Rights Reserved.